How
do I establish an online account?
Before
registering for any programs or activities online,
you must establish an online registration account
and receive a Customer ID and Password.
This
is how you create an online registration account:
1)
Click on the "My Account" button.
2)
Fill out the form for New Account Request completely,
including birth date and click Submit. Please submit
your request only once.
Please
Note: If you are registering a child for a program,
please use your own information when filling out the
online registration account request form, NOT the
information of the child you wish to register for
an activity. Once you have an online registration
account, you will have the opportunity to add family
members.
3)
Your account will be automatically approved. You will
also receive an email confirming the successful entry
of your account. This email is normally sent to you
within 24 hours of requesting an online registration
account. Be sure to keep a record of your password.
Write down your password as you will need it to register
online in the future.
ALTERNATIVE
RESPONSE FOR ACCOUNT APPROVAL for #3:
You
will receive an email automatically after submitting
your request for an account. Your account will be
activated only after you have responded by clicking
on the link provided in the email.
How
do I register online for an activity?
Once
your account has been established and approved (see
above questions), registration for programs and activities
is easy:
1)
Click the "Register Now" button on the registration
home page.
2)
Select the activity that you would like to enroll
in. Clicking the underlined activity name will show
you a detailed activity description.
3)
Click on the "Add to My Cart" button if
you wish to register for the activity.
4)
Next, login to your online Registration Account by
entering your Customer ID and Password. Proceed to
your Checkout Shopping Cart by clicking the Continue
button. From this screen you empty or remove activities
from your cart, view more activities and add them
to your cart, or update your cart information.
Important:
If more than one family member will be attending the
activity, change the quantity registering for the
activity and then click on the Update Cart button.
5)
Confirm your activity name, date and time, enrollee
and price.
6)
Click "Continue" to proceed with payment.
You will be prompted that you are entering a secure
site. Click "Yes". Enter your credit card
information on the Payment Information Page. Click
"Continue". This system accepts Visa, Mastercard
and American Express.
Please
Note: The name and address must match those that are
on file with your credit company. If the address shown
is not your credit card billing address, click on
the "My Account" button and change your
residential address to match your credit card billing
address.
7)
Print your receipt for the online registration. Once
your payment has been approved, your receipt will
display. Please print a copy of your receipt for your
records.
How
many accounts should each family have?
We
recommend that each family establish one account.
Create the account in the name of a Head of Household
and then add all family member names to the account
after it is established (see next question).
How
many Family Members can I add to My Account?
You
may add as many members into your account as necessary.
Can
I view activities without registering?
You
can always browse through the activities without registering.
Click the "Register Now" button and look
at all the activities that are offered.
What
do I do if I forgot my password?
From
the My Account program, enter your Login name. Then
check the “Forgot your Password” box and
click Continue. You will advance to the custom security
question you created when establishing your account.
If, after reviewing your custom security question
you do not recall your password, or if your password
is not valid, please contact our office during normal
business hours and a member of our staff will assist
you.
What
will happen if I try to register for an activity that
is fully enrolled?
Your
name will be placed on a waiting list to be contacted
in the event that a space in that class/activity opens
up or additional classes are added. If you do not
want to be placed on the waiting list, click the "Remove"
button that appears on the screen. If a space opens
for the class, you will be contacted immediately.
If we are unable to contact you within 24 hours, your
space will be given to the next customer on the wait
list.
Can
I view my transaction history and print out my past
receipts online?
Yes,
from the date on which your online account is established.
The "My Account" feature allows you to view
a detailed list of your past transactions. Just login,
click the "My Account" button, and select
the program(s) providing transaction history.
How
can I view a schedule of my family's upcoming scheduled
activities?
The
My Account feature allows you to view a weekly schedule
of your family’s upcoming scheduled activities.
Just login, click on the My Account button, and then
click on Family Schedule. A weekly schedule will display
all of the activities your family has been enrolled
in and allow you to click on the activity for more
information, such as the facility location where the
activity is being held.
Do
I pay a convenience fee?
Yes,
there is a small convenience fee typical of any
internet sales site. The fee is 6.5 percent of the
total receipt amount. Return
to top
Why
do I get an error that tells me I am already registered?
You
may have already tried registering for that category.
Click on the “View Shopping Cart” button
to see what you already have in your shopping cart
for payment. If that registration is correct, you
may continue. If it is not, you can edit it or delete
the entry altogether by clicking on the appropriate
button on the payment summary.
If
you were trying to register another person when getting
that message, click on the “View Shopping Cart”
button and review the registration. Choose the appropriate
button below the payment summary to register for another
category (within the same event), register someone
else, register a minor, or register for another event.
Then you may continue the registration process.
Why
do I get an error that says my session has expired?
Our
site has multiple security measures to ensure the
safety of your information. One is to time out a registration
when one page has been left idle for too long. Our
system reads this as an abandoned registration and
prevents that registration from proceeding to ensure
that someone else does not submit your information
without authorization. You will have to start the
registration process over. You do this by clicking
on the link in the error message that says, “click
here.” This will pop up a new window that signs
you out of the previous session and allows you to
begin a new registration session.
How
do I know if my registration was successful?
After
submitting your payment, it will take a little while
to process. Once the transaction is completed, a screen
will appear that states, “Congratulations, your
registration was successful. ACTIVE.COM REGISTRATION
will appear on your credit card statement.”
It will also give you a confirmation number (confirming
your registration and transaction). There is a link
that when you click on it, you can print out your
receipt-we recommend you do this as the receipt is
for your records and it also has your confirmation
number on it.
You
should also receive some re-confirmation e-mails that
re-confirm payment and registration. The e-mails are
sent to the address entered in on each person's registration
form. Payment re-confirmations go to the person who
processed the registration(s). The e-mails are automatically
sent by our system, and as with any e-mail, they have
the chance of going undelivered due to a technical
problem.
Should
I create a username and password?
Creating
a username and password on Active.com will make future
registrations easier by keeping some of your information
on file for the next time you register online. All
you have to do is log in before beginning your next
registration, and when you go to fill out the form,
some of your information will already be filled out
for you.
Why
do I get an error when trying to create my username
and password?
That
message means that one of our other users has created
a profile using that username. Our system does not
allow identical user ID's. Try another version of
that username or a different one altogether. Make
sure you write down your username and password once
it is established so that you may use it in the future.
How
do I change the information in my profile that appears
after I log in?
Go
to your My
Active
page (you will be required to log in with your username
and password). Choose “Personal Profile”
from the menu on the right side and then click “edit
all settings”. Make any changes necessary and
click “Submit.” Your profile will have
been updated to reflect your changes.
Is
Active.com a secure site?
Active.com
uses a variety of security measures to maintain the
safety of your personal information. Credit card numbers
are encrypted in our secure database that is located
behind a firewall. All personal information collected
on Active.com is stored in a secure operating environment
that is not available to the public. All credit card
information supplied by users is transmitted via Secure
Socket Layer (SSL) technology.
I
can't view my receipt from the e-mails Active.com
sent me. Can you help?
There
are a few reasons why this might happen. If you get
prompted to enter in an existing username and password,
then that means you created one or used an existing
one during registration. If that is the case, enter
in that username and password into the spaces provided
and click “submit.” Your receipt should
appear.
If
you get prompted to create a NEW username and password,
that means you did not create or use a username and
password when registering on our site. All you have
to do is create one in the spaces provided (be creative
as we have a lot of users). The receipt will appear
once you create a valid username and password.
NOTE:
You cannot use an existing username and password,
even if it is yours, because you are being asked to
create a brand new user ID since you did not create
or use one when registering.
Why
do I get an error that tells me my cart is empty?
You
have received a message that says your “Cart
is Empty” because our servers have restarted
and you have been timed out or your cookies are not
enabled. When this happens your shopping cart is completely
emptied.
To
restart your registration, completely close your browser
and then re-open your browser and go to www.active.com/active.
In the upper left-hand corner of the home page there
should be a “login” link. If you do not
see this link, and instead see a message, “Welcome
back” with your name, please click on the logout
link before you continue. By logging yourself out
you will completely restart your session.
Cookies
are used by Web services to help enhance their service
to you, by storing certain information about your
preferences on your own computer. In order to enable
your cookies please follow the steps bellow according
to your browser:
Internet
Explorer 6.0 on a PC:
1. Open
a browser
2. Click
on Tools (top bar)
3. Then
choose Internet Options
4. Click
the Privacy tab
5. Make
sure the setting is at medium, which will allow you
to accept cookies. To change this setting, move the
slider to determine which setting you prefer.
Internet
Explorer 5.0 on a PC:
1. Open
a browser
2. Click
on Tools (top bar)
3. Then
choose Internet Options
4. Click
the Security tab
5. Click
on the Internet icon (world icon), and click on Custom
Level
6. Scroll
through the list down to Cookies and choose Enable.
7. Click
OK to save changes.
Netscape
6.0 on a PC:
1. Open
a browser
2. Click
Edit (top bar)
3. Then
click Preferences
4. Select
to expand Privacy & Security from the category
explorer (left column) **click on the little arrow
5. Cookies
will appear in the right side of the window, make
sure that they are set at “Accept all Cookies”
and hit OK to save changes.
Internet
Explorer 5.0 for Macs:
1. Open
a browser
2. Click
Edit (top bar)
3. Select
Preferences
4. Select
to Cookies from the category explorer (left column)
5. Cookies
will appear in the right side of the window, make
sure that the question “When receiving Cookies”
is set at “Never Ask” and hit OK to save
changes.
|
